The Double Glazing & Conservatory Ombudsman Scheme

There are some areas of life where many people become understandably suspicious, and this is never more so that when we are spending large amounts of money and especially on something we don’t buy very often. Perhaps this is the reason we find it hard to trust estate agents or car dealers. Perhaps next on that list would be double glazing companies.

In the vast majority of instances, double glazing and conservatory installations go smoothly, giving a great result and even increasing the value of the home. Indeed for reputable companies like Essex based Trade Windows Service Ltd most business comes through recommendations and referrals from satisfied customers.

But even established double glazing companies such as Trade Windows Services know that customers should have complete peace of mind and full protection which is why they became one of the founding members of the Double Glazing & Conservatory Ombudsman Scheme.

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) gives complete protection to customers who use member organisations. This includes deposit protection insurance, comprehensive written guarantees on the quality of workmanship, insurance against the installer ceasing to trade, free inspections of disputed installations and a free mediation, conciliation and legally binding arbitration service. There is also a DGCOS compensation fund to honour any award made by the Ombudsman.

The main role of the Double Glazing & Conservatory Ombudsman Scheme is not to put things right when they go wrong. It is to ensure that they go right in the first place. The DGCOS provides a comprehensive and on-going vetting service on all its members. All member organisations must submit a minimum of 10 independently verifiable references every 12 months and 3 supplier references. They must provide every customer with a written contract and written guarantee of work. They must carry deposit protection  insurance and insurance backed guarantees on all work. They must have a minimum of £5million of public liability insurance and £10million of employer liability insurance, and they must submit to the jurisdiction of the DGCOS.

Reputable companies like Trade Windows Services Ltd have always made testimonials and references freely available. Interested parties can also find Trade Windows Services Ltd on customer review sites such as the Trusted Trader Scheme. The Double Glazing & Conservatory Ombudsman Scheme now adds legal and insurance protection for extra peace of mind.

The Double Glazing & Conservatory Ombudsman Scheme


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